Support Policy
Last Updated: 29 August 2024
At Link Indexing Expert, we are dedicated to providing excellent customer support. This Support Policy outlines the terms under which we offer support services to our users.
1. Support Channels
We offer support through the following channels:
Email Support: Reach us at support@linkindexingexpert.com for any inquiries or issues.
Live Chat Support: Available on our website during business hours.
Support Ticket System: Submit a ticket through your account dashboard for assistance with specific issues.
2. Support Hours
Our support team is available during the following hours:
Monday to Friday: 10:00 AM to 6:00 PM (IST)
Saturday: 10:00 AM to 1:00 PM (IST)
Sunday: Closed
3. Response Times
We strive to respond to all support inquiries within 24 business hours. However, response times may vary depending on the complexity of the issue.
4. Scope of Support
Our support services cover:
Account Management: Assistance with account creation, login issues, and profile management.
Wallet Transactions: Support related to funding your wallet, viewing transaction history, and placing orders.
Service Issues: Help with any problems encountered while using our indexing services.
5. Limitations of Support
Please note that our support services do not include:
Third-Party Software Issues: We are not responsible for issues caused by third-party software or services.
Custom Development: We do not offer support for custom development requests outside the scope of our services.
Technical Assistance Beyond Our Services: Our support team can only assist with issues directly related to our website and services.
6. Changes to This Support Policy
We may update this Support Policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.
7. Contact Us
For any questions or concerns about this Support Policy, please contact us at:
Link Indexing Expert
91, Sector 3A, Sikandra,
Agra, Uttar Pradesh, India 282007
support@linkindexingexpert.com
+91-5623598369